FAQs

What is tixalia?

tixalia is a platform for the online sale of tickets to entertainment venues which offers wide range of destinations to choose from and enjoy. In addition, we guarantee that we never charge any commission of any kind for this service and that you will benefit from the official prices offered by every one of our suppliers; what's more, you will find some great special deals here to enjoy your trip even more, and at the best price. Remember also that you avoid the queues! You can access directly in many destinations, and in the rest you will avoid the queues exchanging the voucher at the advance ticket office. All ADVANTAGES! ;-P

About us

tixalia, an On-line Company leader in tourism of leisure, is one of the biggest specialists in the sale of tickets and hotel reservations at theme parks, nature parks and zoos, water parks, amusement parks, ski resorts, museums and tours, among others. We offer you much more information about tixalia in section About us.

How does tixalia work and why should I buy here? Benefits

It's really straightforward! We have official sales agreements with all the suppliers you will see on the website, allowing you to purchase your tickets in advance. Once you have provided us with the information that the providers need to make the reservation and payment has been made, you will receive in your mail the necessary documentation for access. The vast majority of our suppliers allow direct access without going through ticket office, for the rest we issue a voucher that you can redeem at the advance ticket office avoiding queues.

It is VERY IMPORTANT to remember these benefits::

• We are OFFICIAL and AUTHORIZED distributors of all the products that We offer.
• We NEVER charge COMMISSION of ANY KIND. You always buy at the suppliers' official price and, in addition, you will find some GREAT OFFERS.
• The PRICES you see on the website always INCLUDE VAT, so there are no surprises with your purchase.
• At tixalia, you will find EVERY kind of ticket offered by the suppliers: Young person's card, student, large family discounts, etc.
• You will SAVE the ticket offices’ QUEUES.

What do I need to buy at tixalia?

Just fill out a few personal details to allow us to process your purchase and select your preferred method of payment. It's as easy as that!

What is the purchasing process at tixalia?

It takes just 4 simple steps to acquire your tickets.:

1. Choose a destination, tell us when you want to go and the tickets you need.
2. Enter a few personal details and your promotional code (if you have one).
3. Select your preferred payment method.
4. Download your documentation. Remember that you will also receive it by email.

Is it safe to buy at tixalia?

Of course it is! Most websites selling products over the internet use secure servers to encrypt the credit card data, a procedure we have naturally adopted at tixalia. But we have gone one step further by also encrypting the screens where our clients enter their personal details. This ensures that ABSOLUTELY ALL our clients' personal details, as well as their payment information is encrypted and made secure by a SSL certificate.

tixalia Guarantee

The tixalia Guarantee aims to give you peace of mind when making a purchase through our website.

Before developing it, we asked you what aspects you rate most highly and we based our guarantee on your answers.

• At tixalia we NEVER charge our customers any type of commission.
• In Tixalia We change the date of your tickets if you can not enjoy then the day for which your reserved them, as long as the provider authorizes us.
• At tixalia we take care of your security.
• All payment processes are secure and even your personal details are encrypted by a SSL certificate which you can check and verify at any time. tixalia complies fully with the personal data protection laws. You have all the details at your disposal here.
• At tixalia we promise to reply to all your email enquiries within a maximum of 48 hours.

If you think we should include any other points, please do not hesitate to contact us. We much appreciate your input as it helps us to offer a better service.

I want more information about credit card payments!

Paying by credit card at tixalia is the QUICKEST way to make your booking, because it is processed as soon as your bank authorises the operation.

tixalia uses the system offered by Redsys as its SECURE payment platform. If you have any queries about the safety of the system or about how your credit card details are handled, please call Redsys Customer Service on +34 913 465 500.

You can also identify tixalia through our establishment numbers: 9780198 and 285921417, in order to verify the legal status of our company.

I want more information about bank transfer payments!

If you prefer to pay by bank transfer, please bear in mind the following factors:

• This option is available only if you make your booking at least 4 days before the date you wish to use your ticket. This is to allow the bank sufficient time to process the transfer.
• We recommend that you send us the transfer confirmation by email as soon as possible to allow us to complete your reservation as quickly as possible. It doesn't matter if you forget to do this, but we will have to wait until the amount shows up in our account before processing the purchase.
• When the payment process is completed, you will receive the documentation in your email box that give you the access to the site as well as additional documentation if necessary.

I want more information about making a purchase by telephone!

It's really straightforward! Simply send us your mobile or telephone number and we will call you to make the purchase of your tickets. You can also tell us when is the best time to call you, and send us any other comments you believe to be of interest. Remember that if you send your request after 18:00 hours, we will call you the next day.

What do I do with the documentation of my purchase?

You must print the voucher or the tickets and go where is indicated in each case. Remember that you must accompany this voucher or ticket with the relevant identification documentation (DNI, NIE, Young Card, large family book ...)

What documents do I need to take with me to the venue?

It is INDISPENSABLE to bring your printed access DOCUMENTATION together with a valid identification document (preferably DNI, NIE, Driver's license or similar). If you have chosen tickets subject to special discounts such as "large family" or "young card" you must provide the documentation to prove it.

What happens if I have bought my ticket but I am unable to go on that day?

Simply contact us and we will do our best to change the date of your reservation. Remember that in tixalia we are subject to the conditions of the suppliers, so it is possible that in some specific case we can not make the modification.

Why should I become a fan on Facebook?

tixalia is all about FUN. On Facebook we want everyone to share experiences, photos and anecdotes to learn new things while having fun. It is also the channel we use to publish interesting news, new developments to the website and a host of other ideas as they occur. It is another way to get in touch with us and to help us to try and improve our service.

What is Confianza Online?

CONFIANZA ONLINE is the first self-regulation system recognised by the Spanish authorities, and has been awarded the Public Distinction for online trust for complying with the requirements of the Royal Decree 292/2004, of 20 February 2004.

Why is is important that tixalia is bound by Confianza Online?

By abiding by the CONFIANZA ONLINE requirements, tixalia.com is committed to:

1. Parties shall accept, at their option, to resolve conflicts and renouncing any other jurisdiction and the courts of the user´s domicile. Also, as an entity attached to CONFIANZA ONLINE and in the terms of its Code of Ethics, in case of disputes relating to recruitment and online advertising, data protection and protection of minors, the user may bring/use the system of court settlement of disputes of CONFIANZA ONLINE (www.confianzaonline.es)